MIMA
VN
info@mimadigi.com

Delivery Policy

Last updated:

Applies to website design, domain, hosting, advertising, software services, etc.
Updated: July 23, 2025

1. Delivery Scope (Service Handover)

All MIMA DIGI services are digital services (no physical delivery), delivered directly via email, Zalo, or customer communication channels.

Customers register for services directly with sales staff, without logging into the system. The entire transaction, order confirmation, and product handover process is carried out manually – personalized, ensuring clarity and transparency.

2. Delivery/Handover Method

After confirming the service order, customers will receive full delivery via the following methods:

Email: sending files, documents, website information, demo/website/service links…

Zalo or phone: sending access information, progress reports, content confirmation.

In person (if needed): for customers in Ho Chi Minh City area or as agreed.

3. Delivery Time (Service Completion)

Service Type

Estimated Time

Domain, Hosting

1 – 3 hours after payment confirmation

Template Website Design

3 – 7 working days

Custom Website Design

4 – 8 working weeks depending on complexity

Advertising – SEO Services

Launch within 24 – 48 hours

Custom Software – Web App

According to the contract or agreed schedule

Note: Delivery times are estimates and may be adjusted based on workload and customer responsiveness (e.g., approving designs, submitting content,...).

4. Responsibilities of Both Parties

MIMA DIGI commits to:

  • Delivering the services as committed to the customer.
  • Providing technical support throughout the implementation process.
  • Handing over complete and clear information.
  • Customer responsibilities:
  • Providing accurate, complete, and timely information.
  • Approving content and responding according to the agreed schedule.
  • Making payments according to the contract or quotation.

5. Delivery Completion Confirmation

After completing the service handover, MIMA DIGI will send a confirmation document via email or Zalo including:

  • Information handed over (interface, hosting, domain, source code,...).
  • Access accounts (if any).
  • Admin link and usage instructions (if needed).
  • Warranty/free modification period.

6. Contact for Delivery Support

MIMA DIGI strives to provide a transparent, professional, and committed handover experience, helping businesses operate effectively from the start of service implementation.